Are You Confused Between Zoho CRM, Zoho CRM Plus and Zoho One?
When it comes to choosing the Customer Relationship Management software for your business it’s essential to navigate the changing business landscape. Zoho, a software company that has established a presence in the world markets offers various CRM solutions such as Zoho CRM, Zoho CRM Plus, and Zoho One. In this blog post, we’ll explore these options and the distinctions between them to help you choose the one that best suits your business needs.
What is ZOHO CRM?
Zoho CRM is a cloud-based Customer Relationship Management (CRM) software. It is used by businesses to manage their sales process, marketing process, and customer service. ZOHO CRM comes with stupendous features with the capabilities of lead management, contact, and account management, sales force automation, omnichannel interaction with the clients, team management, analytics, and forecast.
Features of ZOHO CRM
- Sales Force Automation
- Product Customization
- Automation and Process Management
- Prediction and Artificial Intelligence
- Custom Reports
- Marketing Automation
- Inventory Management
- Third-Party Integration
What is ZOHO CRM Plus?
Zoho CRM Plus unifies your sales, support, and marketing teams on a single platform. It provides your customers with a 360-degree customer view at every touchpoint to deliver a smooth and consistent experience throughout the customer journey.
Features of ZOHO CRM Plus
- 360-Degree Customer View
- Omnichannel Engagement
- Team Collaboration
- Powerful Analytics
- Third-Party Integration
- Unified Administration
What is Zoho One?
Zoho One is a one-stop shop for all your business needs. From sales to marketing, customer service, finance, recruiting, human resources, and more, you can grow your business with Zoho One.
Features of Zoho One
- Task Management
- Task Scheduling
- Project Time Tracking
- Workflow Management
- Employee Management
- Training Management
- Third-Party Integration
Zoho CRM Vs Zoho CRM Plus and Zoho One
CRM software is an essential part of any business. Zoho CRM is one of the most popular CRM solutions on the market today. There are three popular Zoho CRM platforms: Zoho CRM, Zoho Zoho Plus, and Zoho One. Each of these platforms has its own unique set of features, benefits, and limitations that can make or break your business.
1) Scalability and Flexibility:
- Zoho CRM:- Zoho CRM is ideal for small to medium-sized businesses that focus primarily on sales and CRM.
- Zoho CRM Plus:- It is suitable for businesses looking to expand their customer engagement efforts. It also offers scalability with integrated marketing automation and advanced analytics.
- Zoho One:- Zoho One offers scalable solutions for businesses of all sizes as an integrated suite of applications. It provides flexibility to scale operations by adding or removing applications as per evolving needs.
2) Customer Support and Service
- Zoho CRM:- It provides basic customer support features, such as ticketing and case management.
- Zoho CRM Plus:- It expands customer support capabilities with multi-channel support, enabling businesses to engage with customers across various channels like email, phone, chat, and social media.
- Zoho One:- It provides robust customer support functionalities, including those available in Zoho CRM Plus, as well as additional customer support tools from other applications within the suite.
3) Analytics and Reporting
- Zoho CRM:- It provides basic sales performance reports but lacks depth and customization options for advanced analysis.
- Zoho CRM Plus:- With Zoho CRM Plus, you can make data-driven decisions using multi-layered reports, customizable dashboards, and artificial intelligence-powered insights. Explore customer behavior, monitor campaign performance, and pinpoint areas for improvement.
- Zoho One:- Zoho One provides comprehensive analytics functionalities similar to Zoho CRM Plus, along with additional analytics tools from other applications within the suite.
4) Cost Analysis
- Zoho CRM:- Zoho CRM is budget-friendly for SMEs and offers subscription plans with pricing based on the number of users and desired features, starting at a relatively lower cost as compared to Zoho CRM Plus and Zoho One.
- Zoho CRM Plus:- Zoho CRM Plus is offering higher cost as compared with Zoho CRM but it justifies its higher cost by offering an integrated suite that eliminates the need for separate subscriptions to various tools.
- Zoho One:- It offers a bundled pricing model that includes access to Zoho CRM Plus along with the 40 other integrated business applications, providing significant cost savings compared to purchasing individual applications separately.
Choosing the Right Solution for Your Business
When deciding between Zoho CRM, Zoho CRM Plus, or Zoho One, consider the specific needs and goals of your business. If you primarily require CRM functionality to manage sales and marketing processes. Zoho CRM is a solid choice for businesses looking for additional features such as multi-channel support and advanced analytics. Zoho CRM Plus offers added value. Finally, if you are seeking a comprehensive suite of business applications to streamline operations across departments, Zoho One provides unmatched versatility.
In conclusion, whether you are a small startup or a large enterprise, Zoho offers a suite of CRM solutions designed to cater to your unique requirements. By understanding the differences between Zoho CRM, Zoho CRM Plus, and Zoho One, you can select the right solution to drive the growth and success of your business.
Contact CRM Master’s Infotech, a Zoho Integration Partner that helps you to choose the right Zoho Implementation for your business.