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CRM Masters

With the swiftly changing digital environment, it has become essential for companies to manage customer relationships by handling their data interaction, support, and tracking leads. CRM software is responsible for managing business contacts, clients, employees, sales leads, and contract wins.

There are hundreds of CRM tools out there in the market to choose from. Many of them are

cloud-based CRMs, meaning all the data resides in the cloud so that you can easily access it.

This article will discuss the Top 10 cloud-based CRM which are worth considering.


Zoho is a powerful business management software with a global network of 150,000+ businesses in 180 countries. They offer a full suite of products, including a robust CRM, books (accounting), email marketing (campaign), and creator (apps). You can even easily interact with your customers through email, live chat, and social media, and it even integrates seamlessly with more than 400 applications.

2. Salesforce

Salesforce is a part of the Salesforce sales and marketing platform. It helps businesses of all sizes accelerate sales and make more intelligent decisions. It features a wide range of tools to organize contacts and predict the conversion rate of promising leads. It has a steep learning curve than other CRMs on this list, and so you have to consult experienced professionals to set and configure it properly.

3. HubSpot

This app is completely free to use, and this is the only and the biggest drawback of this. With this, you can have unlimited users, store up to 1 million contacts and track the leads. The tools and workflows are pretty simple to understand; even Non-Tech users will find them easy to adopt.

4. Pipedrive

Pipedrive is a CRM and sales pipeline management tool for small and medium-sized teams. It has a neat and minimal user interface. It is also easy to set up and requires no training to use. Other additional features are e-signature, built-in proposals, and automatic lead scoring. It can integrate with more than a hundred apps.

5. Zendesk

It is a CRM platform designed for B2B and B2C sales professionals with more than 2 lakh customer accounts. It comes with the features for sales, email intelligence, sales prospecting, and sales reporting and analytics.

6. Freshworks

It is similar to Zoho, which powers your whole business. It uses AI to handle your business processes and engage with your customers. Other built-in features include phone calls and activity capture. You don’t have to be a tech geek to get started with it.

7. Simple Systems

It is a simple and affordable CRM to help grow sales, support, and marketing teams. Companies with multiple locations and remote workforce can consider it as a good option. The other additional features are cataloging, customer support tracking, and performance metrics. This also comes with an online chat system and a self-service portal.

8. Insightly

Insightly helps you reach your business with a whole new level of personalization. You can track the relevant data, marketing campaigns, communication, and tasks and automate them. More than 25,000 companies use it, including Bloomberg, AT&T, and Bosch.

9. Copper CRM

Copper CRM was formerly known as Prosperworks. The user can find Copper and G Suite together with this platform, and it completely automates the system. Features include email management, data entry, and contact management.

10. Less annoying CRM

As the name suggests, it offers a simple solution to help small businesses manage their contacts, track the leads, easy exports, and daily agenda emails without getting you annoyed. It was even rated as the number one CRM for small businesses and customer service by the G2 crowd.


CRM tools have been used aggressively to maintain their workflows and healthy relationships with customers. You should not take the CRM choice lightly.

We at CRM Masters are here to help you find an escape from the cumbersome data management processes. Get in touch with our experts to know which CRM is best suited for your business!!