Transforming Franchise Management for 1,000+ Salons
with Zoho CRM & Workflow Automation
One of India's largest salon franchise brands, Jawed Habib manages an extensive network of master franchises and salon franchises across the country. However, fragmented data, manual payment tracking, disconnected franchise records, and inefficient follow-up processes made operations increasingly difficult to manage. CRM Masters redesigned their franchise management ecosystem using Zoho CRM, Zoho Projects, and Zoho SalesIQ, creating a centralised platform that streamlined operations, automated payment tracking, improved franchise visibility, and simplified internal collaboration across the organisation.
About the Client
Jawed Habib is one of India's most recognised salon brands, operating one of the country's largest franchise networks. Their business model consists of a corporate office, multiple master franchise partners, and hundreds of franchise salons operating across different cities.
With more than 1,000 active franchises, managing franchise operations, payments, renewals, territory allocation, and ongoing communication had become increasingly complex. Although the company had already implemented Zoho CRM through another implementation partner, the solution failed to meet their operational requirements, leaving teams dependent on spreadsheets and disconnected records. CRM Masters was brought in to redesign the entire franchise management system and build a scalable solution capable of supporting their nationwide operations.
What Was Holding Them Back
Jawed Habib's franchise ecosystem involved multiple stakeholders, thousands of transactions, and continuous operational coordination. Without a centralised system, teams struggled to maintain visibility and operational efficiency.
- Fragmented franchise information — franchise records were spread across spreadsheets and departments, making it difficult to access complete information for over 1,000 franchises.
- No centralised franchise hierarchy — there was no unified view connecting master franchises with the individual salons operating under them, making reporting and management extremely difficult.
- Payment management complexity — with multiple master franchises, each operating its own dedicated bank account, franchisees were making franchise fee, royalty fee, and renewal fee payments to their respective master franchise accounts. Royalty payments, franchise fees, renewal payments, settlements, and discounts were being managed across these separate accounts, making reconciliation slow and error-prone.
- Poor territory planning — since the organisation follows strict geographical policies to avoid opening multiple salons within restricted distances, manually identifying available territories delayed franchise approvals.
- Manual franchise follow-ups — monthly feedback calls with active franchises were managed through Excel sheets and handwritten notes, leaving managers with no visibility into completed calls, pending follow-ups, or previous conversations.
- Limited operational visibility — the plotting team and management lacked a single dashboard to monitor franchise status, payments, renewals, communications, and operational activities.
How We Solved It
Working closely with Jawed Habib, CRM Masters Infotech understood the core problems and designed a Zoho-based plan to address each one directly.
What Changed After Go-Live
The redesigned platform delivered measurable improvements in visibility, payment tracking, and internal coordination across Jawed Habib's nationwide franchise network.
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