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How CRM Masters Infotech Transformed Franchise Management for Jawed Habib with Zoho CRM Automation
Streamlining franchise onboarding, royalty management, billing, territory planning, and marketing automation with Zoho CRM to drive smarter franchise growth.
Salon, Haircare and Beauty
Zoho CRM
Zoho Projects
Zoho SalesIQ
Project Overview
Key details about the client, industry, technology stack and project objective.
About the Client
Jawed Habib is one of India's recognised salon and haircare brands, with a nationwide franchise network spanning multiple cities and regions. Its franchise business model includes a corporate team, master franchise partners, and individual salon franchisees operating under the brand.
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Managing a network of this scale requires consistent coordination across franchise onboarding, royalty payments, billing, territory allocation, renewals, marketing communication, and ongoing franchise support. As the network expands, maintaining accurate records and ensuring consistent processes across stakeholders becomes increasingly important.
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Jawed Habib needed a more connected approach to franchise management that could bring operational information into one system, improve visibility into franchise performance, and help teams coordinate activities across the franchise lifecycle.
Project Background
Jawed Habib was already using Zoho CRM, but the existing configuration was not adequately supporting the complexity of its franchise operations. Franchise information was fragmented across spreadsheets and departments, payment tracking required manual coordination, and teams lacked a unified view of master franchise relationships, salon locations, royalty payments, and renewal status.
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Territory allocation also required careful management because franchise expansion depended on geographical restrictions and distance-based policies. Meanwhile, franchise onboarding, monthly follow-ups, marketing communication, and renewal activities needed more structured workflows to ensure timely execution.
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CRM Masters Infotech redesigned the franchise management ecosystem around Zoho CRM, supported by Zoho Projects, Zoho SalesIQ, and additional automation and communication workflows. The objective was to create a centralised system for managing franchise relationships from initial onboarding through ongoing operations and renewal.
The Challenges
The Solution
The solution was designed to connect franchise onboarding, day-to-day management, communication, and renewals within a coordinated system.
Business Benefits
The redesigned franchise management ecosystem establishes a more structured approach to operating and expanding Jawed Habib's nationwide salon network.
About CRM Masters Infotech
CRM Masters Infotech helps businesses streamline operations through CRM implementation, business process automation, system integration, and customised digital solutions.
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As a Zoho Premium Partner, CRM Masters Infotech works with organisations to understand their operational challenges, redesign business processes, and implement connected technology ecosystems that support efficiency and growth.
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From franchise management and royalty automation to marketing workflows, customer engagement, and management dashboards, CRM Masters Infotech helps businesses turn fragmented operations into more structured, scalable processes.
Ready to Transform Your Franchise Operations?
CRM Masters Infotech can help you build a franchise management ecosystem tailored to your business, covering onboarding, royalty management, billing, WhatsApp integration, marketing automation, renewals, territory management, and performance dashboards.
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Let's build a smarter, more scalable franchise management system for your business.
