Case Study on Zoho SalesIQ for Web & Mobile Software Solution

We implemented Zoho Desk and  Zoho SalesIQ for them. Let’s discuss them in detail:

1. With the application of chatbots to the system, they can now provide 24/7 customer support from their experts. With this customer support, they solved about 80% of the client’s queries by redirecting them to the closest helpful article on their website. This was made done with the help of Zoho Desk. Using the API Keywords, the related articles were searched on the Zoho Desk and were presented to the users.To further improve this service, 6 chatbots were installed, of which 3 were offline, and three were online. Clients could easily ask for a human expert to solve their queries for online customer support. But in the case of offline support, a ticket was raised against the query, and by the time they started working, the client’s queries were resolved by connecting with them.

3. Zoho SalesIQ not only helped them by providing better customer support but also increased their productivity by focusing on the tasks rather than the distraction. It provided them with real stats that improved their sales processes and conversion rates.

Whatever your business might be,  Zoho SalesIQ can help grow it while fulfilling your customer engagement plans. After having the client’s requirements with us, the whole deployment process took around 5-6 months, but it was all worth it when the desired results were seen. We streamlined their client engagement with automation which helped them uncover new business possibilities.