About CRM Masters

About Us

(ISO: 9001-2015 & ISO 27001:2022) Certified Company.

CRM Masters Infotech, based in Gurugram since 2016, is a trusted IT consulting firm offering Zoho CRM, Zoho One, Zoho Creator & 55+ Zoho product solutions. Proudly serving clients across Worldwide, we’ve delivered 4000+ projects to 2000+ businesses globally. Our 100+ expert developers make digital transformation seamless through Zoho.

Post-Delivery Support

Flexible Working Hours

Customer First Approach

24x7 support Available

Mission

We support businesses to enable growth, efficiency, and sustainability by implementing innovative cloud-based IT solutions.

Vision

Enabling Growth Through Digital Transformation

Core Values

We believe in honesty, teamwork, and putting clients first. We work closely with every business, listen to their needs, and deliver solutions that truly make a difference.

Customer-First

Collaboration

Empowerment

Integrity

How We Work for Our Customers

1. Share project requirements

Talk to our team and tell us what and how do you expect your Zoho solution. Let our team understand your vision.

2. We will assess your requirement

Our team of developers will assess your requirements and will come up with a solution that fulfils all your needs and yields maximize benefit while saving costs.

3. We will assign you a developer

Based on your requirement, we will assign the right developer from our talent pool to work on your unique project.

4. Implementation of the project

Our developer will then see and analyse the existing setups and what complex cloud solutions can be implemented across Zoho seamlessly and accordingly offer the best solution.

5. QA & testing

Once the development is done, we will run QA (Quality Assurance) tests on the solution offered to ensure highest quality and will provide aftersales support too.

DEDICATED TO YOUR BUSINESS

Our Leadership Team

Vish Agarwal

DIRECTOR - TECHNICAL

Emmanuel Darko

Sales head - United Kingdom

GK Bhatia

DIRECTOR - OPERATIONS (UAE)

Helping Businesses by Improving Their Customer Experience Since 2016

Everything we do is with the idea of making our clients loved by their own customers. By using the right set of technologies, architecture, and the right mindset. We help organization by transforming them into a better customer engaged company, which increases their revenue as a whole.

Delivered Projects

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What Clients Says About Us ?

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Windlas Biotech Limited Uttarakhand, India

CRM Master has a strong method of working, which starts with a process of fully understanding your spec. This is a valuable process which can result in enhancements. After this, a competent manager is assigned who will liaise between you & the development team. Communication is excellent.

Office Explorer Singapore

Vishal & team is proficient and capable of handling my project for creating zoho customised reports. They fully understand my requirements & produced satisfactory product. Their response is fast, turnover time is good. Their after sales service is excellent too. I would highly recommend Vishal & team for zoho customization project.

Hattons Of London Simon Mellinger, MD

I've been working with Vishal for a couple of years and he's provided a great service to our business, helping us grow from start-up to the point where we are now expanding into different markets. His commitment in understanding our business has helped make that possible.

Arb Pro Mark Hines, Director

We have been working with Vishal and his team for more than 15 months now and continue to use their services. As they have helped us manage and further develop our cloud CRM and iOS app mobile programs we provide our users. Glad to have them.

CiviQuo Yakuf Agius- Founder & CEO

Vishal’s CRM Masters is a dependable and reliable business partner. Everything we asked for, was delivered on time and within budget. The entire team including Krishna and Jawad, is very professional. CRM Masters are quality service providers. Very, very highly recommended.

HustlePads Massachusetts, United States

Vish and the CRM Masters have been a tremendous help for my platform. They were able to integrate and add value to the different workflows needed to scale my platform. I'm highly recommending them for the services offered by them as they deliver results on time and within the budget.

Gurdeep K. Santa Clara, CA, US

Excellent service. Developer for Apex and LWC. This team is really Salesforce savvy, never expected this much quicker turnaround time, thank you Vish and team.

Emma-Louise O'Neill London, United Kingdom

Very good job, Impressed with CRM Masters they are always very attentive and flexible to your work needs, Excellent work and really really helpful.... Thank you!

Adam Crowther Wigan, United Kingdom

Replicated my Squarespace website in my Zoho One Account under Zoho Sites, and integrated Sales IQ

Malosi Social United States of America

Fantastic work: job quoted in detail, and implemented in a timely manner with frequent updates. Reasonable price. All in all, very happy and highly recommend it. Thank you!

Case Studies

Zoho CRM for SaaS Companies Case Study – Increasing Trial-to-Paid Conversions by 36%

Results at a Glance 0 % Increase in trial-to-paid conversion rate 0 % Improvement in...

Zoho CRM for Consulting Firms Case Study – Increasing Deal Closures by 44%

Results at a Glance 0 % Increase in deal closure rate 0 % Faster proposal...

Zoho CRM for E-commerce Case Study – Shopify Integration Increased Repeat Sales by 52%

Results at a Glance 0 % Increase in repeat customer purchases 0 % Faster order...

Zoho CRM for Real Estate Case Study – How Automated Lead Management Increased Conversions by 47%

Results at a Glance 47 % Increase in lead-to-site-visit conversions 62 % Faster first response...

Case Study – New Templatee

Results at a Glance 0 % Increase in conversion rate 0 % Faster first-response time...

Zoho CRM for Finance & Mortgage Company Case Study – 38% Higher Conversions with Automated Loan Workflows

Results at a Glance 0 % increase in loan application conversions 0 % faster loan...

Zoho CRM Implementation Case Study – How CRM Masters Increased Lead Conversions by 42% for a Growing SMB

Results at a Glance 0 % Increase in conversion rate 0 % Faster first-response time...

Case Study – Template

Client Profile Our client is a growing home interior design company in the USA, serving...

Zoho Implementation for Raw Material Manufacturing Companies

Client Profile The client is a well-established Raw Material Manufacturing company producing industrial-grade materials used...

Zoho Implementation for Real Estate Appraisal & Valuation Services

Client Profile The client is a reputed Real Estate Appraisal & Valuation firm providing residential,...

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About CRM Masters

About Us

Vision

Core Values