USA Flag +1(800)673-0918 (TollFree) UK Flag +44 20 4578 1518| India Flag +91 9810824033

CRM Masters
Common Customer Fears

There is always a natural wariness among your customers. Whenever they approach something unfamiliar, they tread carefully. The indecision persists until their fears, uncertainties, and doubts are all cleared up. And when that happens Business owners lose out on those opportunities.

Dive in to learn the strategies that will help you ease those fears, increase customer engagement, and increase conversions.

Fear Of Uncertainty

You may be new to the industry and are still trying to lure prospects into trying your product line. And, of course, first-time buyers who are unacquainted with your brand may feel uncertain when purchasing your product. This fear is always lurking in their minds that they may not be happy with your quality and offering, and they could regret buying from you.

Set up a separate landing page to alleviate this fear with information about your brand, products, and services. Also, consider offering a 30-day money-back guarantee, a no-questions-asked refund, or a trial period to get customers started.

This will result in a greater sense of comfort and an increase in sales.

Negative Reviews or Testimonials

A customer’s fear is often triggered by third-party information they come across online or on their social media pages. It may also be badmouthed by members of the customer’s family or friends. All of these factors can influence the decision of the person not to buy from you.

The solution to this problem lies in digging deeper into that preconceived notion and proving that not all opinions are facts/accurate. Also, don’t be afraid to ask your past customers for assistance if the need arises. It will indirectly convey your product’s value to your customers and make you seem like a brand people trust.

Remember, the only solution to shedding these fears is transparency.

Fear Of Being Overwhelmed

The reason why people buy products is to meet a specific goal. There will, however, be times when a product is not simple to use, and it will require significant effort and time to master it.

You can solve this problem by incorporating steps and processes that most customers need to learn. As part of your product education plan, you should also invest time and resources into writing blogs, creating tutorials, creating video courses, and providing social media tips.

All this will make your target audience feel more comfortable buying your product.

Fear of Trying Again

If your customer is reluctant to explain their reasons for not buying from you or repeats their previous mistakes, you may assume it has something to do with their prior experience. To resolve this crisis best, try to understand what kind of experience they had and how you can make it right.

Propose your products or services on a trial basis to these prospects and assure them that this time around, they won’t encounter the problems they experienced previously.

It’s important to remember that the older a buyer is, the more assurances they need.

Fear Of Losing Sensitive Information & Money

We all know that many people have fallen victim to online scams and lost their personal information and large sums of money. So, it is natural for people to question whether their credit card information is safe when you ask them to enter it on your website, especially if you are a small or new business.

Several ways can be used to solve this problem. To begin with, make sure that your payment gateway is secure and internationally recognized. Next, add security certificates and trust badges that prove you’re a credible company. Most importantly, remember to give people a way to reach you.

Remember, Trust is more important as your customer base grows.


Now that you understand what issues may arise and how they can affect your product/service, we hope you can take steps to mitigate them. Additionally, with the tips mentioned above, use scientifically-proven psychological words to prevent people from leaving your site in droves and make them feel more comfortable making their decision.