Hattons of London ZOHO CRM Implementation

Hattons of London is leading Sovereign Gold Coin Seller in London with employee size of 50+ and business across US/UK. Most of the selling is done through website which is an ecommerce platform.

Requirements – To develop an eCommerce platform integrated with backend CRM to manage Sales order
delivery, Managing Customer Data for Cross Sell/ Up Sell, Reporting, Inventory Management, Accounting and Compliance.

Role – We are only IT partner for Hattons of London and involved as a managed programme service provider.

Solution and Delivered:

We developed eCommerce platform in WordPress, WooCommerce and integrated it with multiple platforms where Zoho One platform is major one

We have integrated Zoho One with Avalara Tax System for US tax calculations, Royal Mail for shipments tracking, HCC for telephony, Authorise.net for payment processing, US Addressing system to avoid manual error in capturing customer addresses.

Also Zoho one is customized to match customer requirements by creating multiple new modules, workflows and webhooks, flow etc.

Deluge Scripts and PHP is extensively used to achieve desired results where only point and click customization was not catering requirements

Details

Project Duration:24 Months and Maintaining
Team Size: 5 Resources
Project Type:Remote
Seats:35
Country:Malta
Technologies:Zoho CRM, Zoho Inventory, Zoho Books, Zoho Mail, Zoho Reports, Zoho Sales IQ, PHP, REST and
SOAP APIs